Overview

At Ponderosa Hearth & Home, we are committed to delivering your products in a timely and efficient manner. Our shipping policy is designed to provide clear information on our shipping processes and limitations.

Shipping Charges

Shipping costs are not included in the price of our products. All shipping fees will be calculated and charged separately based on the size, weight, and destination of the order.

Geographic Limitations

• We only ship to locations within the lower 48 states of the United States.
• We do not offer shipping to Hawaii, Canada, Mexico, Puerto Rico, or any other international locations.

Shipping Process

• After your order is placed, we will calculate the shipping costs and inform you of the total amount.
• Your order will be shipped as soon as the shipping fees are paid.
• The estimated delivery time will be provided once your order is dispatched.
• Please note that delivery times may vary based on the carrier and destination.

Carrier Partners

We use trusted carrier partners to ensure that your order arrives safely and on time. The choice of carrier will depend on the size and weight of your order, as well as the shipping destination.

Liability for Shipping Damages

Ponderosa Hearth & Home takes every precaution to ensure that your order is packed securely. However, once an order leaves our premises, we are not liable for any damages that occur during shipping. We recommend that you inspect your order upon arrival and report any damages to the carrier.

Contact Information

For any inquiries regarding our shipping policy, or if you need assistance with your order, please contact our Customer Service team at shop@phh-clovis.com or +1 (559) 298-1610.